Refund and Returns Policy
MyCity mainly sells digital services and listings, not physical goods, so there is nothing to ship back. This page explains when refunds apply.
1. Web design, app and SEO services
- Projects run in stages. Work only starts after the first payment and a signed-off proposal.
- If you cancel before work begins, the first payment is refunded in full.
- Once work has started, the first payment covers work already done and is not refundable. If we cannot deliver what the proposal describes, we will refund the part for work not delivered.
- Monthly SEO plans can be cancelled at any time and stop at the end of the current month. Fees for a month already started are not refunded.
2. Listing plans
- Free listings can be removed at any time on request.
- Paid plans can be cancelled at any time and stay active until the end of the paid period.
- If your paid listing is not live within 7 days of payment because of us, you can ask for a full refund.
3. Memberships and access fees
One-time access fees cover getting you set up, helping you understand how to use copy trading, and your invite link and place in the private group. They are not refundable once access has been granted, except where the law requires otherwise or where we have made an error.
4. Duplicate or incorrect payments
If you were charged twice or the wrong amount, tell us and we will correct it.
5. How to ask for a refund
Contact us through the contact page or WhatsApp +94 71 303 1031 with your name, the email used and the payment reference. We reply within one business day, and approved refunds are returned to the original payment method within 14 business days.
6. Your statutory rights
This policy does not limit any rights you have under the law.